Services Suspended at All Bangladesh Bank Offices

Dhaka, 29 December 2025 – Bangladesh Bank has announced the suspension of several public-facing services at all its divisional offices, including the sale of savings bonds, prize bonds, the exchange of torn or damaged notes, and the processing of challans. The decision, communicated on 20 November 2025 by the Bank’s Communications and Publication Department (DCP), follows approval from the relevant authorities and reflects international central banking practices.

Previously, the suspension applied only to the Bank’s Motijheel office, but it has now been extended nationwide to offices in Chattogram, Khulna, Bogura, Rajshahi, Sylhet, Sadarghat, Barishal, and Rangpur. The Bank emphasised that these measures are being implemented in line with global norms, where central banks typically do not provide retail financial services directly to the public at counter desks.

Security concerns were also cited as a primary reason for the suspension. As a key financial and regulatory institution, Bangladesh Bank has determined that limiting direct public access to these services enhances operational safety and efficiency.

To prevent any disruption in service delivery, Bangladesh Bank will increase oversight of commercial banks, ensuring that they continue to provide savings bonds, prize bonds, and related services to the public without hindrance. Members of the public are therefore advised to access these services through scheduled commercial banks, which will serve as the primary channels for such transactions going forward.

Key Services Suspended at Bangladesh Bank Divisional Offices:

Bangladesh Bank stressed that the extension of the suspension across all divisional offices aims to align operations with international best practices, enhance security, and streamline the delivery of financial services. The public is encouraged to plan transactions accordingly and consult their respective commercial banks for assistance.