Hang Seng Bank has launched a new security feature, “Money Safe”, designed to protect depositors from fraud and scams, under the guidance of the Hong Kong Monetary Authority (HKMA).

The Money Safe account allows customers to lock all or part of their deposits, which cannot be withdrawn or transferred via online banking, phone banking, or ATMs. To access or unlock funds, customers must visit a Hang Seng branch in person for identity verification and additional authentication.

Any cancellation of the account or reduction in the locked amount also requires an in-branch visit.

As part of a promotional campaign, customers who open a Money Safe account via the Hang Seng mobile app between 3 November 2025 and 31 March 2026 and meet specific conditions will be eligible for a lucky draw.

Prizes include:

Two winners of a “Golden Fortune” Gold of Wealth ornament,
Ten winners of a smart speaker, and
Twenty winners of a HK$500 shopping e-voucher.

Eligible participants must be 18 years or older as of 1 November 2025 and maintain their Money Safe account until 31 March 2026.