Social Media & Engagement Policy

At Banking Gurukul, GOLN (“we,” “our,” “us”), social media is an important way to connect with our community of learners, professionals, and partners. This Social Media & Engagement Policy explains how we manage our official social media channels, engage with our audience, and outline expectations for respectful participation.

Effective Date: [10, January, 2024]
Last Updated: [13, September, 2025]

 

Our goal is to create a safe, transparent, and professional online space that encourages open discussion, while protecting users’ privacy and upholding our reputation as an authoritative knowledge hub in banking and finance.

 

  1. Scope

This policy applies to all interactions on our official social media channels, including but not limited to:

It also covers community interactions, comments, direct messages, and engagement with content.

 

  1. Our Commitments

We are committed to:

  • Professionalism: Sharing accurate, high-quality, and fact-checked information.
  • Transparency: Disclosing sponsored, affiliate, or promotional content clearly.
  • Privacy: Protecting user data in line with our Privacy Policy and global laws (GDPR, CCPA, LGPD).
  • Responsiveness: Aiming to respond to queries within 2–5 business days.
  • Inclusivity: Ensuring our platforms are open to people of all backgrounds, without discrimination.

 

  1. Community Guidelines for Engagement

We encourage constructive discussions but require users to follow these rules:

Prohibited Content:

  • Offensive, abusive, or discriminatory language
  • Spam, scams, or irrelevant promotions
  • False, misleading, or unverified financial information
  • Copyrighted content shared without permission
  • Personal attacks or harassment

✅ Encouraged Engagement:

  • Asking questions and sharing knowledge
  • Respectful debate on banking and finance topics
  • Sharing personal experiences (without revealing sensitive data)
  • Providing constructive feedback

 

  1. Moderation Practices
  • We monitor and moderate all official channels.
  • Posts or comments violating these guidelines may be hidden, edited, or removed.
  • Repeat offenders may be blocked or banned from participation.
  • In cases of harassment, hate speech, or illegal activity, we may report users to the relevant platform or authorities.

 

  1. Employee & Contributor Conduct
  • Employees, guest authors, and moderators must uphold professional standards when representing Banking Gurukul.
  • Personal opinions shared on private accounts must be clearly distinguished from official statements.
  • Confidential company information must never be disclosed on social platforms.

 

  1. Advertising, Sponsorships & Affiliates
  • Any sponsored posts, affiliate promotions, or advertisements shared on social channels will be clearly marked (e.g., #Sponsored, #Ad, or disclosure text).
  • We comply with FTC guidelines, Google policies, GDPR, and CCPA in all digital marketing activities.

 

  1. Privacy & Data Protection on Social Media
  • Users are reminded not to post personal banking details, account numbers, or sensitive data in public comments.
  • Any personal data collected through engagement (e.g., surveys, contests, direct messages) is processed in line with our Privacy Policy.

 

  1. Reporting Issues

If you see content or behaviour on our platforms that violates these guidelines, please report it by contacting us:
Complaints: complaint@bankinggoln.com

We will review reports and take appropriate action as quickly as possible.

 

  1. Policy Updates

We may revise this policy to reflect changes in our practices, legal requirements, or social media platform rules. Updates will be posted with a new “Last Updated” date.

 

  1. Contact Us

For questions about this Social Media & Engagement Policy, reach us at:

Editor: editor@bankinggoln.com
Press Release: pr@bankinggoln.com
Complaints: complaint@bankinggoln.com

Addresses:

  • USA Office: 10601 Clarence Dr Ste 250, Frisco, TX 75033-3867
  • Bangladesh Office: A3, Navana Sattar Garden, 86/1 New Eskaton Road, Dhaka 1000